Returns & Refunds

At xsjwm.com , we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please read our return and refund policy carefully.

Return Eligibility:

• Items must be returned within 30 days of receiving your order.
• Products must be in their original condition, unused, unwashed, and in the original packaging.
• Customized or personalized items cannot be returned or exchanged unless they arrive damaged or defective.

How to Initiate a Return:

1. Contact Us: Send an email to our customer service team at [insert email] with your order number and details of the item(s) you wish to return.
2. Approval: Once your return request is approved, we will provide you with a return shipping address and instructions on how to send back the item(s).
3. Return Shipping: The customer is responsible for return shipping costs unless the item is defective or an error was made on our part.

Refund Process:

• Once we receive your returned item(s) and confirm that they are in acceptable condition, we will process your refund.
• Refunds will be issued to your original payment method within 7-10 business days.
• Please note that shipping fees are non-refundable, except in cases of defective items or incorrect shipments.

Exchanges:

If you would like to exchange an item for a different color, size, or style, please follow the return process outlined above and place a new order for the desired item. Exchanges are subject to product availability.

Damaged or Defective Items:

If your item arrives damaged or defective, please contact us within 48 hours of receiving your order. We will arrange for a replacement or issue a full refund, including any shipping fees.